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Change is inevitable, and our attitude to change is what makes a situation easier when the change is negative.

According to Harvard professor John Kotter, any change is an emotional process.

Empathy is one of the competencies of emotional intelligence.

Join us in this webinar to learn how to use empathy mapping for effective change management.

Event details may be subject to change without prior notice. Please take note that no certificates will be given for this webinar.

The course outline includes:

  • Introduction/Definition/Importance of Emotional Intelligence
  • Highlighting Empathy: Definition and Exercise
  • The Empathy Model/Framework
  • Question and Answer

Total and Timeless Leader Facilitator — Ms. Ruby Mañalac

Ruby Mañalac is currently the COO of Emovation, Inc., the business unit of emotional intelligence and proud affiliate of The Profiles Group of Companies. Her passion—and purpose—is to spread emotional intelligence with innovation as she advocates healing a currently hurting world while bringing out the best in the performances of people.

She has been with The Profiles Group of Companies for about 14 years as one of the pioneers during the company’s inception in 1999. She has served in different capacities and has risen from the ranks to her present role.

Ruby, as a dedicated practitioner of Emotional Intelligence, was interviewed on ANC and CNN regarding this subject matter.

Ruby has attended EI certificate courses twice in Sydney, Australia, and was invited as one of the international speakers in the Genos Singapore International Conference year 2018 for best practices of EI. She was also part of the delegation that attended the Genos Hawaii, USA International Conference in 2019. She has had over a hundred talks and seminars about emotional intelligence and the response have been wonderful.

She espouses that her greatest learnings on emotional intelligence are through practice and through life with her saying, “It is best to start taking the first step and progressing.”

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